Terms of Service

Who we are

PropZolo is a customer-relationship platform for real-estate businesses in India, provided by [PropZolo legal entity name], [registered office address] (“PropZolo”, “we”). These terms apply to every company workspace (“Customer”) and every person the Customer invites (“User”).

Your account

The Customer is responsible for its Users, for keeping sign-in details safe and for the accuracy of what it stores. Owners and admins must use two-step verification where PropZolo asks for it.

Acceptable use

The Customer will not use PropZolo to:

• contact people without a lawful basis, or ignore DND, quiet hours or the TRAI rules for commercial communication;
• send spam, bulk SMS from personal SIM cards or misleading property advertising;
• upload unlawful content, malware, or data it has no right to process;
• try to access other workspaces, test our security without written permission, or resell the service.

Customer data

The Customer owns the data it brings into PropZolo (leads, contacts, listings, messages). For that data the Customer is the Data Fiduciary and PropZolo processes it on the Customer’s behalf, as described in the Privacy Policy and the DPDP notice. The Customer may export its data at any time while subscribed and for 30 days after the subscription ends.

Fees

Fees follow the plan the Customer chooses and are charged in Indian rupees plus GST. Prepaid wallet credits (messages, AI) are used as consumed and are not refundable except where the law requires it.

Third-party services

Some features rely on providers the Customer connects or that PropZolo uses (for example WhatsApp, SMS operators, email, telephony, payment and AI providers). Their availability and terms are outside our control.

Availability and changes

We aim for high availability and announce planned maintenance on the status page. We may change features; we will give notice of changes that materially reduce what the Customer’s plan includes.

Liability

To the extent the law allows, PropZolo’s total liability for any claim is limited to the fees the Customer paid in the 12 months before the claim, and neither party is liable for indirect or consequential loss.

Suspension and termination

We may suspend a workspace that is unpaid or that breaks these terms, after notice where possible. The Customer may cancel at any time; access continues until the end of the paid period.

Law and disputes

These terms are governed by the laws of India. Courts at [city of jurisdiction] have exclusive jurisdiction. Questions: [privacy contact email].