Linked WhatsApp (unofficial) and its risks

Many agents talk to clients on their own WhatsApp. Linked WhatsApp connects an agent’s own WhatsApp account to PropZolo as a linked device, so their one-to-one chats with customers appear in the inbox and they can reply from PropZolo.

What PropZolo does — and never does

• Copies only one-to-one chats with people who are already customers in the CRM (and, if your company allows, first messages from new numbers). Group chats and chats with anyone else stay on the phone.
• Sends only replies the agent types, within daily limits and with human-like pauses.
• Never sends broadcasts, automations, follow-up plans or bulk messages from a linked number.

Switch it on

1. 1
   An Owner or Admin opens Settings → Communication → Linked WhatsApp (unofficial), reads the risks and turns on the company switch (off by default — when it is off, nothing is sent from any linked phone).
2. 2
   Each agent opens My WhatsApp on the same page, accepts the risks for themselves and scans the QR code with WhatsApp on their phone (WhatsApp → Linked devices → Link a device).

Unlink or switch off

• An agent can unlink any time — in PropZolo, or on the phone in WhatsApp → Linked devices. Chats already copied stay in the inbox.
• Turning the company switch off stops every send from linked phones at once. PropZolo switches it off for everyone if WhatsApp or the law requires it.
• When a member leaves (or is deactivated), their phone is unlinked automatically.