Track calls from the Android app
How work-SIM calls are logged automatically, what is and isn't uploaded, and the call-tracking settings admins control.
Updated 5 Oct 2026
What you need
- The PropZolo Android app signed in on the agent's work phone
- Call tracking settings need the Mobile app settings permission (Owner or Admin)
Once an agent signs in to the PropZolo app and picks their work SIM, every call on that SIM — outgoing and incoming — is synced to PropZolo with its duration, time and result, even when the app is closed. Nobody has to type “called, no answer” again.
What is tracked
- Only calls on the SIM each agent marks as their work SIM are ever read. Personal SIMs never leave the phone.
- Each call gets a result worked out from the phone’s data — connected, no answer, ended early, or didn’t connect (no network, no balance) — so a call that rang for 30 seconds is not confused with one that never went through.
- Calls are matched to leads by number. The call card shows whether it was the first call to this number and if a colleague called the same lead.
Settings admins control
Settings → Mobile app → Call tracking & devices:
| Setting | What it does |
|---|---|
| Which calls are stored | Every call on the work SIM (complete analytics; unknown callers can be added as leads) or Only calls with numbers in the CRM (other numbers are never uploaded) |
| Call tracking is required | Members cannot switch tracking off in the app; only an admin can, per member |
| History a new phone uploads | Days of earlier calls brought in at first sign-in (0 = from now on) |
| When the phone cannot tell the SIM | Skip the call (recommended on dual-SIM phones) or store it anyway |
| Accept call recordings | Phones that record calls upload them; only people with the Recordings permission can play them, and every play is logged |
| Oldest app version allowed | Older apps are asked to update before they keep working |
| Disclosure | The notice members see before tracking starts — required under the DPDP Act |
Changes apply at each phone’s next sync.
Agent phones
Calls → Devices shows whether each agent’s phone is tracking: app version, SIMs, permissions, battery optimisation and last sync — and what to fix when it is not. Removing a phone signs it out at once.
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Related articles
- Install the Android appInstall PropZolo on an Android phone, sign in, allow call tracking and keep the app running on Xiaomi, Oppo, Vivo, Samsung and others.
- Log call outcomesAfter every call the app asks how it went — one tap for common outcomes, the status sheet when more is needed, and unknown callers.
- Calls are not syncing from the phoneWhy an agent's calls don't appear in PropZolo and how to fix it — sign-in, work SIM, permissions, battery savers and the app version.
- Call analytics, targets and integrity alertsSee how much your team calls and when calls connect, set daily targets, and review where calls and lead updates don't add up.
Still stuck?
PropZolo support answers in the app and by email. Something down for everyone? Check the status page.