Calls are not syncing from the phone

Calls appear in PropZolo a few minutes after they happen. If an agent’s calls are missing, check Calls → Devices first — it shows each agent’s phone, what it reports and what to fix.

On the phone

1. 1
   Signed in? Open the PropZolo app. If it asks to sign in, the phone was signed out (a removed device, a deactivated member or an expired session).
2. 2
   Work SIM chosen? In the app, open Call tracking: at least one work SIM must be selected. Calls on other SIMs are never read.
3. 3
   Permissions — Phone, Call log and Notifications must be allowed. Call tracking → Permissions → Allow all fixes them.
4. 4
   Battery saver — the most common cause. Set PropZolo to Unrestricted battery use, turn on Autostart (Xiaomi, Oppo, Vivo) and lock the app in recent apps. The steps for each brand are on Install the Android app.
5. 5
   Always-on mode — in Call tracking, it keeps a small notification so battery savers can’t stop tracking.
6. 6
   Sync now — in Call tracking, to send waiting calls immediately. Check Sync issues if it reports any.

In PropZolo

• Tracking switched off for the member? An admin can switch tracking off per member on Calls → Devices.
• Only CRM numbers? If your company tracks only calls with numbers in the CRM, calls with unknown numbers are never uploaded — by design.
• Old app? Phones below the oldest app version allowed are asked to update before they keep working.