Leads are not arriving
A checklist for portal, Meta, Google, form and email leads that don't show up — or show up without an owner.
Updated 5 Oct 2026
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Work through these in order — most problems show up in the first two checks.
1. Look at the source’s log
Open the source in Settings → Leads → Lead sources.
- The lead is in the log as rejected or failed — open it: the reason is shown (no usable phone or email, unreadable data). Fix the field mapping and replay it.
- The lead is in the log as a test — test leads never reach the CRM. Send a real enquiry.
- Nothing arrived — the problem is before PropZolo: continue below.
2. Is it a duplicate?
A known phone number doesn’t create a new lead — the enquiry is added to the existing lead as a re-enquiry, or a lost lead is reopened. Search the leads list by the last digits of the number. See Duplicates and re-enquiries.
3. Check the connection
| Source | Check |
|---|---|
| Meta lead ads | Settings → Integrations → Meta lead ads: is the Page connected and the form switched on? Reconnect if the person who connected lost Page access |
| Google lead forms | The webhook URL and key in Google Ads match the ones in PropZolo (issue a new key if unsure) |
| Portal push | Ask the portal’s account manager to confirm the push URL is active — packages expire quietly |
| Portal pull | The credentials on the portal’s connection are still valid |
| Inbound email | The forwarding rule still exists, and the source shows a recent last email |
| Website or API | Your developer’s requests get a 202; a 404 means the URL was replaced or the source switched off |
4. The lead arrived but nobody got it
Open the lead’s assignment history or the assignment log: it says why — no rule matched, everyone at their cap, held until the shift starts, or waiting in a pool. Add a fallback member to your rules.
Still stuck? Contact support with the source name and the time of a missing lead.
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Related articles
- How leads reach PropZoloLead sources, what happens to every enquiry on the way in, source health alarms and replaying failed leads.
- Connect 99acres, MagicBricks, Housing and other portalsGet portal leads by push URL, API pull or lead-email forwarding, with a ready email for your portal account manager.
- Connect Facebook and Instagram lead adsConnect your Facebook Pages, switch on lead forms, map their questions and test that leads arrive within seconds.
- Turn portal lead emails into leadsGive a source a private inbound address, forward the portal's lead emails from Gmail or Outlook, and review anything unclear.
Still stuck?
PropZolo support answers in the app and by email. Something down for everyone? Check the status page.