Contact PropZolo support
Ask support from the help sheet, follow your ticket in the app, choose the right priority and know the response times for your plan.
Updated 5 Oct 2026
Stuck? Search the help centre first — most answers are a minute away. If not, ask PropZolo support from inside the app.
Open a ticket
- Click the ? button in the top bar and choose Contact support.
- Pick a category and a priority, write a short subject and describe what happened: what you did, what you expected, what you saw instead. Mention lead numbers or ticket numbers rather than phone numbers.
- Attach screenshots or PDFs (up to 5 files, 10 MB each).
- Send. You get a ticket number such as #1042.
PropZolo adds where you were in the app, so you don’t have to explain which screen.
Follow your ticket
Help → Your tickets lists your tickets and their status: Waiting for PropZolo, Waiting for you, Solved or Closed. When support answers, you are notified in the app and by email. Reply in the ticket to add details — a solved ticket reopens when you reply. Mark it solved when you’re done. Owners and admins also see every ticket of the company.
Choosing the priority
| Priority | When |
|---|---|
| Urgent | Leads, calls or sign-in are down for everyone |
| High | Part of the team is blocked |
| Normal | Something is slowing you down |
| Low | A question, no rush |
Response times
Support works Monday to Saturday, 9:30 am – 6:30 pm IST. The first answer is due within these support hours:
| Plan | Urgent | High | Normal | Low |
|---|---|---|---|---|
| Free | 1 day | 2 days | 2 days | 3 days |
| Starter | 4 hours | 1 day | 1 day | 2 days |
| Growth | 2 hours | 4 hours | 8 hours | 2 days |
| Team bundle and Builder | 1 hour | 2 hours | 4 hours | 1 day |
| Enterprise | 1 hour, around the clock | 2 hours | 4 hours | 1 day |
A “day” is one support day (9 support hours).
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Still stuck?
PropZolo support answers in the app and by email. Something down for everyone? Check the status page.