Give PropZolo support access
Let PropZolo support see your workspace for a limited time, read-only or full, revoke it any time, and see every visit.
Updated 5 Oct 2026
What you need
- The Support access permission (Owner or Admin by default)
PropZolo staff can’t see your leads, contacts or conversations — unless you let them. When support needs to look at your setup to solve a problem, an Owner or Admin grants time-boxed support access.
Grant access
- Go to Settings → Privacy & data → Support access.
- Write what support should look at (for example “Leads from 99acres are not arriving since Monday — ticket #1042”).
- Choose for how long: 2, 8, 24 or 72 hours (the maximum).
- Choose the access: Read-only (recommended), or Full access — support may change settings and records.
- Grant it.
While support is inside
- A banner in the workspace shows that a PropZolo agent is working in it, with the mode and when the access ends.
- Support sees what an admin sees. Exports and number reveals stay off in every mode.
- Every action is recorded in your audit log with both identities.
Revoke and review
Revoke a grant at any time — any support session on it ends immediately. The page lists every visit by PropZolo support: who, when, the mode and how long.
Sign in to rate this article.
Related articles
- Contact PropZolo supportAsk support from the help sheet, follow your ticket in the app, choose the right priority and know the response times for your plan.
- Audit log and full company exportSee who signed in, exported, revealed numbers or changed permissions, export the log, and download everything your company has in PropZolo.
- Roles and permissionsThe default roles, what Own, Team, Branch and All mean, masked phone numbers and how to make your own role.
- Privacy notices and consent (DPDP)Publish versioned privacy notices in English and Indian languages, see each contact's consent, and record withdrawals.
Still stuck?
PropZolo support answers in the app and by email. Something down for everyone? Check the status page.