Can't sign in or no code received

The code doesn’t arrive

1. 1
   Wait a minute — SMS can be slow at busy hours — and check you typed the number with the right country code (NRI numbers start with their own code, for example +971).
2. 2
   Try signing in with your email instead (you get a 6-digit code by email), or with Google if your account uses it.
3. 3
   Check the email’s spam folder.
4. 4
   Asked for codes several times? Wait a few minutes — repeated requests are slowed down to protect your account.

“No account” or “not a member”

You can only sign in with the mobile number or email your company invited. Ask your admin to check Settings → Team → Members and Invitations — an invitation is valid for 7 days, and an expired one needs a new link.

The authenticator code is refused

• Make sure the phone’s time is set automatically — authenticator codes depend on the clock.
• Use the code for PropZolo in your authenticator app, and type it before it changes.
• Lost the phone? Use one of your backup codes, then set up the app again on the new phone and create new backup codes.
• No backup codes? Ask your company’s Owner or an Admin to contact PropZolo support — your identity is checked before two-step verification is reset.

The wrong workspace opens

If you belong to several companies, use the workspace switcher at the top left (or choose the workspace after signing in on the app).